Frequently asked questions

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Please allow 1-2 business days for order processing.

Currently, we only ship within Canada. We are exploring international shipping options, so stay tuned!

Yes! We offer Free Shipping in Canada on orders $150 and over. All other orders will be charged at $12 flat-rate for standard delivery across all Canadian locations.

Since we manufacture our products in small batches, we currently don’t accept returns or exchanges. However, your satisfaction is our priority—if you receive a defective or damaged item, please contact us, and we’ll make it right! Please email us at kaleco.clothing@gmail.com within 7 days of delivery. Include a photo of the issue, and we will be happy to offer a replacement at no cost.

You can reach us at kaleco.clothing@gmail.com for any questions, concerns, or feedback. We aim to respond within 24-48 hours on business days.

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