Question 1

What is your shipping policy?

Accepted Answer

After placing your order, you'll receive a confirmation email. Once fulfilled, you'll get an email with tracking information. Please allow 1-2 business days for order processing.

Question 2

Can you ship internationally?

Accepted Answer

We currently ship only within Canada. Stay tuned as we explore international shipping options!

Question 3

Is there free shipping available?

Accepted Answer

Yes, we offer free shipping in Canada on orders over $150. For orders under $150, a flat-rate shipping fee of $20 applies.

Question 4

Is there pick up available?

Accepted Answer

Yes, if you are local to Toronto, you can pick up your order. Once your order is packed and ready, we will contact you to arrange a pick up day and time. Our pick up location is in the west end of Toronto (closest main intersection of St. Clair and Keele). Our exact address will be provided to you once your order is ready and pick up arrangements are being made.

Question 5

Can I return or exchange my purchase?

Accepted Answer

We don't accept returns or exchanges due to our small batch manufacturing. However, if you receive a defective or damaged item, we'll make it right! Email us at kaleco.clothing@gmail.com within 7 days of delivery with a photo of the issue.

Question 6

How can I contact customer support?

Accepted Answer

You can reach us at kaleco.clothing@gmail.com for any questions, concerns, or feedback. We aim to respond within 24-48 hours on business days.

Question 7

How do I stay updated on new products and promotions?

Accepted Answer

Follow us on Instagram @kale_co.clothing and sign up for our newsletter on our website to get the latest news, product launches, and promotions straight to your inbox!

Frequently asked questions